Question 1

How to connect to the WiFi?

Accepted Answer

The eduroam network is how you will connect to the internet here in the college, in your department, and in other universities across the country. For instructions on how to connect to eduroam, see the IT page (http://www.st-edmunds.cam.ac.uk/getting-connected)here.

Question 2

When will my room be cleaned?

Accepted Answer

In term time, rooms are cleaned every two weeks. A cleaning rota is available on the St Edmund’s intranet.

Question 3

What do I do if I lock myself out of my room?

Accepted Answer

Go to Reception and they will issue you a temporary card.

Question 4

Where do I do laundry?

Accepted Answer

There are two laundry rooms in St Edmund’s,(http://www.st-edmunds.cam.ac.uk/laundry) both run by a company called Circuit. You will need to download the app to do laundry. The small laundry room is for students who live in Mount Pleasant Halls, which is by the Mount Pleasant Porter’s Lodge. The main laundry room is for students living in all other buildings. It is located between Richard Laws and the St Edmund's Maisonettes. If you are ever lost, just ask at the Porter’s Lodge!

Question 5

Can I have visitors at the college?

Accepted Answer

Yes, but it is required to inform the Porter’s Lodge when you have guests that stay overnight. You can even get a spare air mattress for £5 from them for your guest! Visitors during the day are welcome.

Question 6

What do I do if something is broken in my room?

Accepted Answer

For anything from a dead lightbulb to broken blinds to pests, you can file a maintenance request with the college using this form.(https://webapps.st-edmunds.cam.ac.uk/support/open.php?topicId=2) If you are unhappy with the response you receive, or don't get a response at all, you can contact National codes,(https://www.nationalcode.org/contact) a national regulator of student accommodation for further help and advice.

Question 7

Are there non-Eddie's students living at St Edmund’s?

Accepted Answer

Yes. In Mount Pleasant Halls in particular, but in other buildings as well, there are students from other colleges. The MPH CR is open to non-Eddie's students living in MPH, but students from other colleges are only allowed in the Norfolk CR if accompanied by an Eddie’s student. The Dining Hall is also available to non-Eddie's students.

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